Mind Map for Customer Satisfaction Issues - myassignmenthelp.com

Question: Discuss about theMind Map for Customer Satisfaction Issues. Answer: Mind Map Figure 1: Mind Map developed for the customer satisfaction issues identified at Gulf Integration (Source: Created by Author) The above illustrated mind map demonstrating the current issue faced by Gulf Integration. From the developed mind chart, it has been identified that the customer satisfaction is the significant issue found in the organization. The recent trend of customer oriented services and products have hindered the growth and competitive advantage in the company. The inner layer of mind map has been used for highlighting the issue with Gulf Integration. In addition to that, the first layer of the mind map has been used to define the reason behind the customer satisfaction issue. Therefore, in the first layer, the factors impacting the customer satisfaction has been identified. The mind map has highlighted four major factors impacting the customer satisfaction at Gulf Integration. From the mind map, the factors identified include dis-satisfactory services, product quality, poor customer service and proper investigation of the business opportunities and process. Apart from that, the second layer h as been used for breaking down the identified issues in smaller factors for easy management and mitigation. The mind map showed that product quality factor has been broken down into two smaller division namely standard not met and inferior quality of products. In addition to that, the outer layer has been designed for providing solutions to the identified issues for increasing the customer satisfaction at Gulf Integration. The issue for standard not net can be mitigated with the proper examination of quality. On the other hand, the issue for inferior quality of products can be mitigated with the application of controlling quality and cost for the products and services provided by Gulf Integration. Similarly, all the identified issues, and sub issues have been provided with appropriate solutions that can be implemented for resolving the customer satisfaction problem at Gulf Integration. Bibliography Ale Ebrahim, N., 2013. Introduction to the Research Tools mind map. Sweet, C., Blythe, H. and Carpenter, R., 2017. Mind Mapping: A Technique for Metacognition.Teaching with Metacognition, p.1. Tanriseven, I., 2014. A Tool that Can be Effective in the Self-Regulated Learning of Pre-Service Teachers: The Mind Map.Australian Journal of Teacher Education,39(1), p.n1.